22bed Privacy Policy — Your Information Is Our Responsibility
All personal information you provide on the 22bed platform is stored with the highest level of security. We do not sell your information to any third party.
1. Introduction and Scope
This Privacy Policy ("Policy") is issued by the 22bed platform ("22bed", "we", "us") and applies to the website at https://22bed.cam and all related services. This Policy describes what personal information we collect from our users ("you", "your"), why we collect it, how we use it, and how we keep it secure.
By creating an account on 22bed or using our services, you agree to the terms of this Privacy Policy. This Policy has been prepared in compliance with the applicable information technology laws and the Digital Security Act of Bangladesh.
2. What Information We Collect
The 22bed platform collects the following information to provide users with the best experience and ensure safe service:
2.1 Registration Information
Information you provide when opening an account:
- Full Name: Name matching your National ID card or birth registration.
- Mobile Number: The number linked to your bKash, Nagad, or Rocket account.
- Date of Birth: To confirm age verification (21+).
- Email Address: For account communications and security notifications.
- Password: Stored in encrypted form, never in plain text.
2.2 Identity Verification Information (KYC)
For secure transactions and legal compliance, we may request the following documents:
- Photo of National ID card (NID)
- Passport or birth registration (as an alternative)
- Selfie or live photo (where applicable)
- Bank or mobile banking account details (for deposits and withdrawals)
2.3 Transaction Information
- Deposit and withdrawal amounts and times
- Payment method (bKash, Nagad, Rocket)
- Transaction ID and reference numbers
- Bonus claims and wagering history
2.4 Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Login date, time, and duration
- Cookies and session data (details below)
2.5 Game Activity
- Game play history and bet amounts
- Win and loss records
- VIP level and points
- Game preferences and activity patterns
3. How We Use Your Information
22bed limits the purposes for which it collects your information and is transparent about them. Your personal information is never used beyond the purposes described below:
3.1 Account and Service Management
- Account registration, login, and session management
- Processing deposits, withdrawals, and transactions
- Providing and verifying bonuses and promotions
- Determining VIP levels and distributing rewards
3.2 Identity Verification and Security
- Age verification (confirming 21+)
- Prevention of fraud, money laundering, and illegal activity
- Account security and prevention of unauthorized access
- Enforcing the prohibition on multiple accounts
3.3 Customer Support
- Providing support via live chat and email
- Investigating and resolving issues
- Assisting with account recovery
3.4 Responsible Gaming
- Identifying patterns of excessive play
- Managing self-exclusion and limit settings
- Sending responsible gaming notifications
3.5 Communications and Marketing
- Sending important service-related notifications
- Informing you of promotional offers with your consent
- Notifying you of changes to our services
4. Information Sharing and Disclosure Policy
22bed does not sell, rent, or share your personal information with third parties for commercial purposes. However, some information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Minimum necessary information may be shared with our trusted technology partners, payment processors (bKash, Nagad, Rocket), and game software providers to operate our services. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Where a court, regulatory body, or government authority formally requests information in accordance with applicable laws of Bangladesh, we may provide that information to comply with our legal obligations.
4.3 Fraud Prevention
Information may be shared with relevant authorities in connection with investigations into account fraud, identity theft, or money laundering.
4.4 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred. You will be notified in advance in such cases.
5. Cookies and Tracking Technologies
The 22bed website uses cookies and similar technologies to improve your browsing experience and ensure service quality.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the website. They maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Remember your preferences — such as language selection and display settings.
- Analytical Cookies: Help analyze website usage patterns so we can improve our services.
- Performance Cookies: Used to monitor page load times, detect errors, and resolve technical issues.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. Please note that disabling certain cookies may limit website functionality and affect your gaming experience.
6. Data Retention and Deletion
22bed retains your information only for as long as necessary. Below is a description of how long different types of information are kept:
6.1 Active Accounts
All your information is retained while your account is active. Even after an account becomes inactive, certain information may be kept for a defined period for legal and regulatory reasons.
6.2 Transaction Records
Records relating to financial transactions are retained for a set period in compliance with legal obligations. Requests to delete such records may be subject to legal restrictions, even where deletion requests apply to other personal information.
6.3 After Account Closure
When you request account closure, we begin the process after verifying your identity. Marketing data is deleted immediately. Information subject to legal or regulatory obligations is retained for the required period.
7. Data Security Measures
22bed applies industry-standard technical and organizational security measures to protect your personal information:
- SSL Encryption (SSL/TLS): All communication between you and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain form — strong hashing algorithms are used.
- Two-Factor Authentication (2FA): An additional authentication layer is available to enhance the security of your account.
- Restricted Access: Only authorized personnel can access the minimum necessary information on a need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security testing.
- Suspicious Activity Monitoring: Unusual login or transaction patterns are automatically detected and reviewed.
Please note that no data transmission over the internet is completely secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security.
8. Your Rights Regarding Your Information
As a user of the 22bed platform, you have the following rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right of Rectification
You have the right to request correction of any inaccurate or incomplete information on your account.
Right of Erasure
Under certain conditions, you may request that your personal information be deleted, though legal obligations may apply.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to withdraw your consent.
Right to Data Portability
You may request your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
To exercise these rights, email [email protected] or contact us via our 24/7 live chat. We generally respond within 30 days after verification.
9. Protection of Minors' Information
22bed is an adults-only platform intended solely for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
Age verification is mandatory at the time of account registration. If we become aware that we have unknowingly collected information from a minor, that account will be immediately closed and the collected information will be deleted.
10. Changes to the Privacy Policy
22bed may update this privacy policy from time to time. For important changes, we will:
- Notify you through a special notice on the website
- Send a message to your registered email
- Update the "Last Updated" date at the top of this page
Continuing to use the platform after a policy change will be considered as your consent to the updated policy. We therefore recommend reading this page regularly.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us:
Live Chat:
24/7 support available in Bengali
Email:
[email protected]
Response Time: We typically reply to emails within 1-3 business days. Instant support is available via live chat.
Related Policies
We recommend reading the following pages to understand our complete policies:
- Terms & Conditions — Full details of all service terms
- Responsible Gaming — Safe and healthy gaming habits
- About Us — Who 22bed is and how it works
- FAQ — Answers to common questions